General Questions

    This add-on allows you to display announcement banners/dialogs in your Jira Cloud instance.

    Announcements can be shown on the main Jira Dashboard, as well as the Issue details screen, and inside of Service Desk (portal, request screen, and tickets).
    Atlassian has removed Jira Announcement Banners as a feature and they are no longer available in Jira Cloud. As of this moment, there is no announcement from Atlassian on whether this feature will come back or not. There are several Issues being tracked in the public Atlassian Jira instances about this, but most of them are quite old and have not seen any activity from Atlassian in a long time.

    As such, this plugin currently provides one of the only ways to show Announcements in Jira Cloud at all.
    An administrator is allowed to create announcements in the plugin. If the admin adds the announcements dashboard widget, these announcements will then show up on the main Jira dashboard and alos show as a popup dialog the first time a Jira user sees an announcement.

    Additionionally, when a user visits an issue details screen, or a customer visits any of the Service Desk screens, the same popup dialog with the announcement will show.
    The data for the announcements is stored on our end (database & filesystem). As such, we don't store anything inside of your Jira instance, and we handle backups for you.

    If you uninstall the plugin, we automatically delete the data we stored for you within 48 hours.

    For each announcement you make, we store the following:
    • titlem, body, icon, and type of the announcement
    • start & end date (if applicable)
    • project id the announcement belongs to (if applicable)
    • accountId of the user that created the announcement
    • accountId of each user that has read the announcement and acknowledged it

    NOTE: We do not store any usernames, emails, project names, or other data from your Jira instance.
    Not at all.

    Once you've installed the addon via the Atlassian Marketplace, you will need to edit your main Jira dashboard to add the Announcemnets Widget. Once that is done, you can show Announcements to your users when the visit the dashboard.

    For more detailed steps, take a look at our documentation
    Absolutely not.

    Announcements use the same Atlassian Rich Text editor that Jira issues already use. It's a WYSIWYG editor, and you simply type in it, and do any formatting through a convenient toolbar
    At the moment, unforuntately, no.

    Atlassian doesn't provide many locations for addon developers to inject content. As such, we are restricted to the few locations we already support. Once Atlassian adds more locations in the UI, we will add them to this addon.
    We currently track which user has read an announcement and acknowledged it. There is no way to see that data as of yet, but this is a feature that is coming soon. Sometime in Q1 of 2019, we will add new screens for admins to see the list of users that have read an announcement.
    Of course!

    You can create multiple announcements and have them active at the same time. The same counts for scheduled announcements as well. The addon will always grab the first announcement a user needs to see, and then once the user has acknowledged it, we automatically load the next announcement until all of the active ones have been shown to the user. Thus, users only deal with 1 announcement at a time, but all the announcements are shown one after another.
    At the moment, only Service Desk projects allow for project-specific announcements (called Customer Announcements). These however only display in the Service Desk related screens, and not the Jira screens.

    We are actively investigating adding project-level announcements and hope to have something in production in Q1 2019. If this is something you currently need, please feel free to reach out to us, as we would be happy to understand your particular use-case in more detail.
    At the moment, no.

    Many of the Jira screens don't provide a consistent location for us to show a banner, and as such we are relegated to displaying announcement dialogs.

    We are actively working on creating persistent banners for Service Desk projects. These will always be visible within the Service Desk portal, and Ticket screens, and instead of dialogs show as a banner across the top.

    Until then, Announcement Dialogs currently track read-recipts, and when a user has acknlowdged an announcement, we don't show it anymore. If you have a need where an announcement should always display, regardless of read status, let us know. We would be happy to talk through the use-case with you.